Custom Clearance
Why working with a trusted clearing agent matters
When importing goods into Kenya, the customs process can either be smooth...
NORVEX LTD
Clearing the path for global trade.
Clearance isn’t just paperwork — it’s the difference between profit and penalty.
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Real-time tracking at your Orders.
Customs Compliance
Avoid delays & penalties.
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Fast, efficient local logistics.
About Us
NORVEX GROUP LTD
"A shipment delayed at customs is a business delayed at every level."
- At Norvex, we don’t believe in chance when it comes to logistics. Behind every successful shipment is a system — one built on clear communication, regulatory expertise, and proactive problem-solving.
- Over the years, we’ve built a reputation for delivering more than just cargo — we deliver clarity, confidence, and consistency. We specialize in Customs Clearance and Freight Forwarding for businesses that understand the value of reliable, streamlined logistics.
- Our approach is simple: anticipate, execute, and deliver — so your cargo moves as planned, and your business moves forward.
- We are not simply a service provider; we are your logistics partner — dedicated to refining the path between your suppliers, your markets, and your growth.
We prioritize precision in every shipment. With advanced technology and a skilled team, we manage customs clearance and freight forwarding with proactive risk management and real-time tracking. No matter the challenge, we ensure your business moves smoothly and efficiently.
Our Mission
To offer dependable, precise and transparent logistics solutions, enabling businesses to navigate international trade with confidence.
Our Vision
To be the logistics partner of choice for companies seeking seamless global clearance and forwarding — driven by operational excellence and unwavering integrity.
Our Promise
Your business is only as agile as your supply chain. Our role is simple: to smooth the path so you can move forward, with confidence.
Why We Stand Out
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Process Transparency
We treat visibility as non-negotiable. Every client has access to real-time progress reports, from pickup to clearance to delivery.
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Operational Discipline
Pre-clearance audits, proactive exception management, and direct alerts ensure you stay ahead of potential disruptions.
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Relationship-Driven Service
We build long-term partnerships — not one-off transactions. Your growth is our success.
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Proactive Problem Resolution
We don’t wait for problems to happen — we anticipate them. Our team monitors every shipment to catch issues before they escalate.
Why Choose Us
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Regulatory Precision
We anticipate and resolve compliance challenges before they cause costly delays.
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End-to-End Visibility
From pre-arrival to final delivery, transparency is built into every phase of our process.
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Operational Oversight
Our team is present at critical cargo points to safeguard your shipment and ensure compliance.
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Client-First Philosophy
We don’t just clear cargo — we protect your supply chain, timeline, and bottom line.
Our Services
Complete Clearance & Forwarding Solutions — Built for Precision.
At Norvex Group Ltd, we offer an end-to-end logistics framework designed to ensure your cargo moves efficiently and compliantly from origin to destination. Our services are built around accuracy, regulatory mastery, and operational clarity — so your business can focus on growth, not paperwork.
Customs Clearance
We manage the full clearance process for both imports and exports, ensuring your shipments meet all Kenya Customs regulations.
Our Scope Includes:
- HS Classification and tariff validation.
- Computation of applicable duties and taxes.
- Preparation and submission of Bills of Entry and Shipping Bills.
- Customs assessment, physical examination, and supervision.
- Obtaining Customs Out-of-Charge clearance.
- Final delivery coordination to consignee premises.
Documentation & Advisory
We provide complete document management and consulting support to ensure compliance and cost-efficiency.
Our Scope Includes:
- Full documentation support for Kenya Customs requirements.
- Advisory on packaging standards for optimal safety and handling.
- Guidance on cargo planning to avoid regulatory or operational setbacks.
Port & Cargo Handling
Our operations extend beyond paperwork — we oversee physical cargo movement at every key checkpoint.
Our Scope Includes:
- Carting and receiving of goods at port or ICDs.
- Measurement, weight verification, marking, and labelling.
- Hands-on coordination during customs inspection and examination.
- Supervision during stuffing and de-stuffing at port, ICDs, or customer warehouses.
Project Cargo Management
For complex project imports, we offer specialized services designed for long-term, large-scale shipments.
Our Scope Includes:
- Project registration with Kenya Customs.
- Documentation and compliance throughout the project lifecycle.
- Reconciliation and closure of project files upon completion.
- Advisory on packing and cargo configuration for safe and economical handling.
Bonded Warehouse Facilitation
We coordinate bonded warehouse solutions at key Kenyan import gateway locations, offering flexible storage and duty-deferred arrangements tailored to your business needs.
Our Customs Clearance Framework
At Norvex, Customs Clearance is not treated as an isolated step — it’s a carefully structured process designed to protect your shipment from avoidable delays, financial risk, and compliance gaps.
1. Regulatory Pre-Check
Before your cargo even reaches the port, our team conducts a document and compliance audit to flag potential issues, reducing clearance delays and penalties.
2. Customs Interface & Representation
Our licensed brokers represent you directly before customs authorities, managing all queries, assessments, examinations, and approvals.
3. Classification & Valuation Support:
We handle HS Code determination, valuation consistency, and documentation alignment to ensure accurate duty assessment and compliance with customs regulations.
4. Duty & Tax Optimization:
Through careful classification and consultation, we ensure the correct application of duty rates and exemptions where applicable — lowering the risk of overpayment or future disputes.
5. Physical Examination Coordination
We oversee cargo inspections and ensure that your shipment meets both regulatory and safety standards — reducing the risk of rejections, holds, or damage.
6. Out-of-Charge & Final Delivery
Once customs release your cargo, we manage swift handover, coordinating the last-mile delivery to ensure your goods arrive as planned.
Frequently Asked Questions
What services does Norvex Group offer?
We specialize in customs clearance and freight forwarding for Full Container Loads (FCL), consolidation shipments, and single-item cargo. We handle clearance-only shipments and end-to-end logistics — tailored to your needs.
Can I track my shipment in real-time?
Yes. All clients have access to our Client Portal, where you can track your shipment status and receive timely updates from our operations team.
What documents are required for customs clearance?
Typical documentation includes the Bill of Lading, Commercial Invoice, Packing List, Import Declaration Form (IDF), and any applicable permits. Our team will guide you through the entire compliance process.
How long does customs clearance take?
Clearance times vary depending on cargo type and compliance readiness. However, with Norvex Group’s proactive documentation checks and regulatory expertise, most shipments clear within 3–7 business days after container arrival at the container terminal.
Do you offer clearance-only services for shipments not handled by you?
Absolutely. We provide customs clearance as a standalone service
Do you handle cross-border shipments within East Africa?
Yes, we facilitate cross-border freight and clearance services across the EAC region, including Uganda, Tanzania, Rwanda, and South Sudan. Our team coordinates documentation, permits, and clearance at border points to ensure a smooth flow of goods.
What makes Norvex Group different?
We operate with a single-client per container policy, offer transparent communication, and prioritize regulatory discipline. With offices in both Nairobi and Mombasa, we ensure seamless coordination and on-ground support.
Where are your offices located?
We are headquartered in Nairobi with a satellite office in Mombasa, strategically positioned to cover all major entry points into Kenya.
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